Shipping policy
Thank you for choosing Kar Hang CHEUNG. We carry a range of affordable, versatile bag styles designed for everyday wear, and we make every effort to pack each order carefully, inspect every item before dispatch, and deliver it to you in intact condition within a reasonable transit window.
1. Order Processing Time
Every order you place goes through payment verification, stock confirmation, item quality inspection, and protective packing within 1–7 business days, excluding weekends and Hong Kong public holidays. When we face high order volumes during promotional campaigns, new product launches, or seasonal shopping peaks, processing time may be extended slightly. We will proactively email any customer whose order is affected by a notable delay before the standard processing window comes to an end.
2. Shipping Rates and Delivery Estimates
The shipping fee for your order is calculated and displayed transparently at checkout, based on the total package weight, dimensions, and your destination country or region, and is added to your order total before payment is confirmed. Standard delivery is estimated to take 15 business days from the date your parcel leaves our warehouse. These are approximate delivery estimates rather than firm guarantees, and actual arrival times may shift because of carrier backlogs, customs inspection queues, severe weather events, remote-area delivery constraints, or local holidays in transit locations.
3. Shipment Confirmation and Order Tracking
As soon as your order is handed over to the logistics carrier and scanned into their system, we will send a shipment confirmation email to the email address you registered with us. This email contains your unique tracking number, the carrier name, and a direct tracking link so you can follow your parcel’s journey in real time. Tracking details usually become fully queryable within 24–72 hours after dispatch; it is normal for tracking status to show no updates during this initial window, and this does not signal a delayed or missing shipment.
4. Incorrect Address Disclaimer
Please take a moment to double-check that your shipping address is fully complete and accurate at checkout, including street number, building name, floor and unit details, postal code, and an active contact phone number. Kar Hang CHEUNG cannot take responsibility for orders that are successfully delivered to an address entered incorrectly or incompletely by the customer. If a parcel is returned to our warehouse because of address-related issues, a reshipping fee will apply to cover return handling and re-dispatch costs before we can send the order out again.
5. Lost or Damaged Packages
If your shipment fails to arrive within 3 business days after the expected delivery date, please contact our support team right away with your order number so we can open an official investigation with the carrier. Claims submitted beyond this reporting window may not qualify for resolution. If your bag arrives with visible damage, crushed outer packaging, or obvious manufacturing defects, please contact us within 24 hours of delivery and attach clear, unedited photos showing both the shipping box and the product itself. Our team will review the evidence and work out a suitable resolution as quickly as possible.
6. Bag Care and Usage Notice
All of our bags are built to withstand regular daily use for commuting, errands, and casual outings. To keep your bag looking good and lasting longer, we recommend steering clear of prolonged contact with heavy rain, harsh direct sunlight, or sharp pointed objects, and wiping the surface gently with a soft dry cloth when it collects dust. Kar Hang CHEUNG is not responsible for damage caused by overloading the bag past its intended weight limit, applying harsh cleaning chemicals, accidental cuts, unauthorized modifications, or normal wear that comes with extended everyday use.
7. International Shipping and Customs Notice
Orders shipped outside Hong Kong may be subject to import duties, local consumption taxes, or customs clearance fees levied by the destination country’s authorities. These charges are set independently by local customs and are not included in the product price or the shipping fee you paid at checkout. The customer bears full responsibility for settling any such additional charges needed to release the parcel from customs. We have no control over customs processing times or duty calculation standards, and we cannot mark shipments as personal gifts, adjust declared parcel values, or relabel packages to help reduce or avoid import fees.
8. Contact Information
If you have any questions about this Shipping Policy or need assistance with an existing order, please reach out to us using the contact details below:
Trade Name: Kar Hang CHEUNG
Phone Number: +852 2818 9550
Email: contact@karhangcheung.shop
Physical Address: 68 Yee Wo Street, Causeway Bay, HK, Hong Kong SAR China
Phone Number: +852 2818 9550
Email: contact@karhangcheung.shop
Physical Address: 68 Yee Wo Street, Causeway Bay, HK, Hong Kong SAR China